Re005 Privacy Policy — Protection of User Personal Information
This policy explains how re005 collects, uses, stores and protects the personal information of Malaysian users. Please read it carefully to understand your rights.
Updated: June 2026
Information We Collect
When you register or use the re005 platform, we collect several categories of information to ensure our services function properly and securely. The information collected includes:
Account Information
- Full name, date of birth, and email address collected at registration.
- Phone number for account verification and security communications.
- Identity documents submitted during the identity verification process.
Payment Information
- Deposit and withdrawal transaction details in Malaysian Ringgit (MYR).
- Bank name or digital wallet used (DuitNow, FPX, etc.).
- Re005 does not store your bank card details directly — all transactions are processed through approved payment providers.
Device Information & Usage Data
- Device type, operating system, and web browser version used.
- IP address, approximate location and login session data.
- Activity history within the platform, including games played and bets placed.
How We Use Your Information
All information collected by re005 is used for legitimate purposes necessary to operate the platform. The primary purposes are as follows:
- Account management: Creating, verifying, and securely maintaining user accounts.
- Transaction processing: Accurately processes deposits, withdrawals, and financial records in MYR.
- Platform security: Detecting and preventing fraud, suspicious activity, or account misuse.
- Service improvement: Analysing usage patterns to improve the user experience and performance of the re005 platform.
- Important communications: Sending account-related notices covering security, terms changes, or transaction information.
- Legal compliance: Meets the reporting and record-keeping requirements set out under applicable Malaysian law.
Re005 does not use your personal information for third-party marketing purposes without your prior consent.
Cookies & Session Tracking
Re005 uses cookies and similar tracking technologies to enhance the user experience and maintain the security of login sessions. There are three types of cookies in use:
- Session cookies: Required to maintain your login session while using the platform. These cookies are deleted automatically when you close your browser.
- Functional cookies: Saves your preferences such as language, display settings, and preferred region for a smoother experience on return visits.
- Analytics cookies: Used to understand how users interact with the platform for internal improvement purposes. This data is collected in aggregate and does not identify individuals.
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the re005 platform.
Data Storage, Security & Sharing
Data Storage & Security
Re005 user data is stored on servers protected with industry-standard encryption. Access to user data is restricted to authorised personnel only and solely for necessary purposes. re005 retains user data for as long as the account remains active or as required to fulfil legal obligations.
When an account is permanently closed, personal data no longer required for legal record-keeping purposes will be deleted within a reasonable timeframe in accordance with established data deletion procedures.
Sharing with Third Parties
Re005 does not sell or transfer users' personal information to third parties for commercial purposes. Data sharing only occurs in the following circumstances:
- Approved payment providers for processing financial transactions in MYR.
- Technology service providers that support re005 platform operations under strict confidentiality agreements.
- Regulatory authorities or law enforcement when required under Malaysian law.
User Rights & Policy Changes
Your Rights as a User
As a re005 platform user, you have the following rights regarding your personal information:
- Right to access: You can request a copy of the personal information we hold about you via your account settings or by contacting customer support.
- Right to rectification: If your information is inaccurate or incomplete, you can update it through the profile section of your re005 account.
- Right to erasure: You may request the deletion of your account and personal data, subject to applicable legal record-keeping requirements.
- Right to object: You may object to the processing of your data for specific purposes, such as marketing communications.
Changes to This Privacy Policy
Re005 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform services. The latest version will always be available on this page with a clear update date. Continued use of the re005 platform following any amendments constitutes your acceptance of the updated policy.
How to Contact Us
For any enquiries, requests or complaints relating to your privacy and data protection, please contact the re005 support team. You can also find answers to common privacy questions on our FAQ us.
Support email: [email protected]
Questions About Your Data?
If you would like to know more about how re005 handles your personal information, or wish to exercise any of your rights as a user, we are here to help. Contact us or visit the FAQ page for more information.